When a payment fails, a transfer is delayed, your account is restricted, or you have an issue with a Moniepoint POS terminal, getting help quickly matters.
Moniepoint provides several ways for customers in Nigeria to contact its support team. You can reach support by phone, email, through the Moniepoint app, via its online Help Centre, or by visiting a Moniepoint service centre for issues that require physical assistance.
The best option depends on the problem you are trying to solve.
Moniepoint Customer Care Number
The official Moniepoint MFB contact page currently lists:
Phone: +234 201 888 9990
This is one of the official contact channels provided by Moniepoint for customers who need assistance.
If you are calling from Nigeria, you can use the local format:
0201 888 9990
Before calling, have relevant information about the issue available. For example, if you are reporting a failed transaction, knowing the transaction date, amount and reference details can make it easier to explain the problem.
Never give a support agent your PIN, password or OTP.
Moniepoint Customer Care Email Address
You can also contact Moniepoint by email.
The official Moniepoint MFB contact page lists:
support@moniepoint.com
This channel can be useful when you need to explain an issue in detail or provide information that is easier to communicate in writing.
When sending an email, make the subject specific.
For example:
Subject: Failed Transfer – Transaction Not Received
In the message, briefly explain:
- What happened
- When it happened
- The amount involved
- The transaction reference, if available
- The account or phone number associated with the issue, where appropriate
- Any relevant screenshots or supporting information
Avoid sending sensitive security information such as your PIN or OTP.
How to Contact Moniepoint Through the App
If you already use Moniepoint, contacting support through the app can be convenient because your account and transaction information are already connected to the service.
Moniepoint says customers can reach its support team through the app, alongside phone, email and its Help Centre.
For an account-specific problem, using an authenticated support channel can also make it easier for the support team to understand which account or service you are referring to.
If you cannot sign in, however, you may need to use another support option such as the Help Centre or phone support.
How to Contact Moniepoint Through the Help Centre
Moniepoint has an online Help Centre where customers can search for answers and get help from the support team.
The Help Centre covers a wide range of topics, including:
- Account opening and KYC
- Account information
- Login and security
- Transfers
- Business loans
- Personal loans
- Fraud
- Moniepoint cards
- Savings
- Account restrictions
- POS terminals
- USSD
- VAT
- Service centre locations
- Sales network
- Rewards
This can be a good first option when you want to troubleshoot a common issue without waiting for a support agent.
Visit the Moniepoint Help Centre
How to Contact Moniepoint for a Fraud or Compromised Account
If you suspect that your Moniepoint account has been compromised or you notice suspicious activity, treat the matter as urgent.
Moniepoint’s official contact page specifically provides a support route for compromised accounts and fraud-related issues.
Do not wait for the issue to resolve itself.
If you still have access to your account, secure it immediately and report the suspicious activity through Moniepoint’s official support channels.
Most importantly, do not share your:
- OTP
- PIN
- Password
- Card PIN
- Authentication details
with anyone claiming to be a Moniepoint representative.
How to Contact Moniepoint About a POS Problem
POS agents and businesses may sometimes need help with a terminal that is not working properly, transaction issues, or other POS-related problems.
The Moniepoint Help Centre has a dedicated POS Terminals section containing support information for POS-related issues.
For problems that cannot be resolved online, visiting a Moniepoint service centre may be more appropriate.
Moniepoint says its service centres can provide hands-on assistance, including resolving issues and handling POS terminal collection or swaps.
How to Find a Moniepoint Service Centre Near You
If you prefer face-to-face assistance, Moniepoint provides an online service-centre locator.
You can search by entering your address, city or keyword and select the type of centre you need.
The official locator includes service centres in different parts of Nigeria.
Find a Moniepoint Service Centre
This option can be particularly useful for issues involving POS terminals or situations where you need hands-on assistance.
Moniepoint Customer Care Contact Details at a Glance
| Contact method | Details | Best for |
|---|---|---|
| Phone | 0201 888 9990 | Speaking directly with support |
| support@moniepoint.com | Detailed complaints and enquiries | |
| App | Moniepoint app | Account-specific support |
| Help Centre | support.moniepoint.com | Finding answers and troubleshooting |
| Service Centre | Physical locations across Nigeria | POS and hands-on assistance |
These contact details are based on Moniepoint’s current official support and contact pages.
Which Moniepoint Support Channel Should You Use?
The right channel depends on what you need.
Use phone support when you want to speak directly with customer service.
Use email when you need to provide a detailed explanation or supporting information.
Use the app when the issue is connected to your account and you can still access it.
Use the Help Centre when you are looking for instructions or want to troubleshoot a common problem.
Visit a service centre when you need physical assistance, particularly with POS-related matters.
You do not necessarily need to use every channel. Start with the one that best matches the problem.
What Information Should You Prepare Before Contacting Moniepoint?
Having the right information ready can make your complaint easier to process.
Depending on the issue, you may need:
- Your registered phone number
- Transaction reference
- Date and time of the transaction
- Amount involved
- Description of the problem
- Relevant screenshots
- POS terminal details, if applicable
Only provide information through Moniepoint’s official support channels.
Do not send your PIN, OTP or password simply because someone claims they need it to “verify” your account.
What If Moniepoint Customer Care Has Not Resolved Your Problem?
If your first support request does not resolve the issue, keep the details of your complaint and any reference number you received.
You can follow up through an official Moniepoint support channel and clearly explain that you are following up on an existing complaint.
For a complicated issue, avoid opening many unrelated complaints about the same problem at the same time. Keeping the information together can make the history of the case easier to follow.
If the matter involves fraud or a compromised account, make that clear when contacting support.
Is the Moniepoint Customer Care Number Available 24/7?
Moniepoint’s Nigerian personal banking page states that customers can access round-the-clock support through phone, email, the app or Help Centre.
However, response times can vary depending on the type and complexity of the issue.
For urgent account-security problems, report the issue through an official support channel as soon as possible rather than waiting.
How to Avoid Fake Moniepoint Customer Care Agents
Because financial accounts involve money and personal information, customers should be careful when looking for support online.
A person contacting you on WhatsApp, Facebook, X or another social platform is not automatically a legitimate Moniepoint representative.
To stay safer:
- Use contact details published on Moniepoint’s official website.
- Do not share your OTP with anyone.
- Never reveal your PIN.
- Do not give out your password.
- Be suspicious of anyone promising to “unlock” your account for a fee.
- Avoid clicking suspicious links sent by unknown accounts.
- Check that you are using Moniepoint’s official website or app.
If you need help, start from Moniepoint’s official contact page or Help Centre rather than relying on a phone number posted in an unrelated social media comment.
Moniepoint Official Contact Page
Frequently Asked Questions
What is Moniepoint customer care number in Nigeria?
Moniepoint’s official Nigerian contact page currently lists +234 201 888 9990 as its phone contact number.
What is Moniepoint’s customer care email?
The official Moniepoint MFB contact page lists support@moniepoint.com for customer support.
Can I contact Moniepoint customer care through WhatsApp?
Do not rely on an unverified WhatsApp number claiming to be Moniepoint customer care. Use the official Moniepoint website, app, Help Centre, phone number or email address to begin your support request.
Where can I report a compromised Moniepoint account?
Moniepoint provides a support route for compromised accounts and fraud through its official contact and support system. You should report suspicious activity promptly and avoid sharing your security credentials with anyone.
Where can I find a Moniepoint service centre?
You can use Moniepoint’s official service-centre locator to search for a centre by location. Moniepoint says its service centres can provide hands-on support, including help with POS terminals.
Conclusion
Moniepoint customers in Nigeria have several ways to get help when something goes wrong.
For direct assistance, the official customer care phone number is 0201 888 9990, while support@moniepoint.com is available for email support. Customers can also use the Moniepoint app, search the Help Centre for solutions, or visit a service centre when physical assistance is needed.
If your issue involves money, account access, fraud or a POS terminal, use an official Moniepoint support channel and avoid sharing your PIN, password or OTP with anyone.