Trying to complete a Moniepoint transaction, login or verification and the OTP is not working can be frustrating, especially when you need access to your account immediately.

An OTP, or one-time password, is used as an additional security check for certain Moniepoint activities. Moniepoint’s official help centre confirms that OTPs can be sent to the phone number registered with an account, including during password recovery.

Read also: Moniepoint Money Deducted but Transaction Failed? How to Get Your Money Back

If your Moniepoint OTP is not working, the problem may not necessarily be with your account. It could be caused by delayed SMS delivery, the wrong registered phone number, a full SMS inbox, or an issue with your mobile network.

Here are the practical things to check.

Why Is My Moniepoint OTP Not Working?

There are several possible reasons a Moniepoint OTP may fail.

The most common include:

• The OTP was sent to a different phone number.
• The SMS has been delayed.
• Your phone’s SMS storage is full.
• Your mobile network is experiencing a problem.
• The phone number was entered incorrectly during account registration.
• You are using an old OTP after requesting a newer one.
• The OTP has expired.
• There may be a temporary problem with the service or delivery channel.

Moniepoint specifically lists the registered phone number, full SMS storage, incorrect phone details, delayed SMS delivery and network-provider configuration among possible reasons customers may not receive OTPs.

1. Check That You Are Using the Correct Phone Number

The first thing to confirm is the phone number linked to your Moniepoint account.

If you have more than one SIM card, check whether the Moniepoint account is registered with the number currently being used.

Moniepoint says customers may fail to receive an OTP when they are checking a number that is not registered to their account.

This is particularly worth checking if you recently changed your phone, SIM card or phone number.

2. Wait for the OTP SMS

Sometimes the OTP is generated successfully but the SMS does not arrive immediately.

Moniepoint identifies delayed SMS delivery as one possible reason for OTPs not being received.

Instead of repeatedly requesting new codes, wait briefly for the current message.

If several OTP requests are made, you may end up with multiple codes in your inbox. In that situation, use the most recent valid OTP rather than an older one.

3. Check Your SMS Inbox

Your phone may not receive new messages if its SMS storage is full.

Moniepoint specifically recommends freeing up SMS space when the phone’s message storage has reached capacity.

You can:

1. Open your Messages app.
2. Delete unnecessary old SMS messages.
3. Clear enough space for new messages.
4. Request the OTP again.

This is especially useful on phones that have accumulated a large number of messages over time.

4. Check Your Mobile Network

Your network provider can also affect OTP delivery.

If normal SMS messages are delayed or you are experiencing poor network service, Moniepoint OTP messages may also arrive late.

Moniepoint advises customers to contact their network provider if there is a network-related configuration affecting SMS delivery.

You can try:

• Moving to an area with better network coverage.
• Turning airplane mode on and off.
• Restarting your phone.
• Checking whether you can receive normal SMS messages.
• Trying the OTP again when your network connection is stable.

If other SMS messages are also delayed, the issue may be with your mobile network rather than Moniepoint.

5. Request a New OTP

If the code you received is no longer accepted, request another OTP from the Moniepoint screen you are using.

When you receive the new code, enter the latest code carefully.

Avoid repeatedly entering an older OTP after requesting a new one. This can create more confusion about which code is currently valid.

6. Enter the OTP Carefully

An OTP is usually a short numeric code, so it is easy to enter a digit incorrectly.

Before submitting it, check each number against the SMS you received.

Also make sure you are entering the code into the legitimate Moniepoint app or website rather than following a suspicious link received through SMS, WhatsApp or social media.

Moniepoint warns customers not to interact with unverified social media accounts or links requesting their OTP or password.

Never share your OTP with another person, including someone claiming to be a Moniepoint representative.

7. Try Moniepoint USSD if You Need to Retrieve an OTP

Moniepoint currently provides a USSD option for retrieving an OTP.

According to Moniepoint’s official website, customers can dial *5573# and use the relevant menu to retrieve an OTP. The company lists the OTP option under its USSD services.

The main USSD code is:

*5573#

Moniepoint also lists a direct OTP-related shortcode as:

*5573*73#

USSD can be useful when you are having difficulty receiving or accessing an OTP through the normal app flow.

However, only use USSD through the official Moniepoint shortcode and do not provide your security information to another person.

8. Restart Your Phone

A simple phone restart can sometimes resolve temporary SMS or network problems.

Turn your phone off, wait a few seconds, and turn it back on.

After the network reconnects, request the OTP again.

This is not a guaranteed fix, but it is a quick troubleshooting step before contacting support.

9. Check Whether Your Phone Number Needs to Be Updated

If you no longer have access to the phone number registered with your Moniepoint account, receiving an OTP on your current number may not be possible.

Moniepoint says customers can request a change to the phone number registered on their account. Its support information also provides an in-app route for updating profile information.

If you can still access your account, Moniepoint’s support instructions say to:

1. Log in to the app.
2. Tap your profile picture.
3. Select the option to edit your profile information.
4. Make the necessary changes.
5. Tap Save.

If you cannot access the account because the OTP problem prevents login, contact Moniepoint support rather than attempting to bypass the verification process.

Moniepoint OTP Not Working During Password Reset

OTP verification is also used when recovering access to a Moniepoint account.

For password recovery, Moniepoint instructs users to go to the online platform, select Forgot Password, enter their username and then enter the OTP sent to their registered phone number.

If the OTP is not working during password reset:

1. Confirm that you are checking the registered phone number.
2. Wait for the SMS if delivery is delayed.
3. Request a new OTP if necessary.
4. Enter the latest code carefully.
5. If the problem continues, contact Moniepoint support.

If your account is locked, Moniepoint also directs customers to use the password-reset process to regain access.

Moniepoint OTP Not Working on a POS Terminal

If you are a Moniepoint business customer, the OTP problem may occur while managing a POS terminal rather than while logging into your personal account.

For example, Moniepoint’s current instructions for setting up a POS terminal PIN require the user to log in to the Moniepoint Business app, select POS, choose SMART POS, and use SETUP ADMIN to request a one-time security code.

If that OTP is not arriving, check the phone number connected to your business account and your SMS delivery first.

If the issue continues, contacting Moniepoint support or your Relationship Manager is the safer option.

What If I Receive the OTP but It Still Says Invalid?

Receiving an OTP does not necessarily mean the code will be accepted.

If the code is rejected, try these steps:

• Confirm that you entered the latest OTP.
• Request a fresh code.
• Avoid using an older code after requesting another one.
• Check that you have not mistyped a digit.
• Close and reopen the app if the verification screen appears stuck.
• Try again after your network becomes stable.

If a fresh OTP repeatedly fails even when entered correctly, the problem may require assistance from Moniepoint.

What If I Don’t Receive Any Moniepoint OTP?

If no OTP arrives at all, focus on delivery rather than repeatedly entering codes.

Check these areas:

What to check	What to do
Registered number	Confirm the OTP is being sent to your Moniepoint-linked number
SMS storage	Delete unnecessary messages
Network	Check whether your SIM can receive normal SMS
SMS delay	Wait before requesting another code
Phone number details	Confirm your registered number is correct
Account access	Contact Moniepoint if you cannot resolve the issue

These checks are based on the causes listed in Moniepoint’s official support documentation.

When Should You Contact Moniepoint Support?

Contact Moniepoint if you have tried the basic troubleshooting steps and your OTP still does not work.

You should especially seek support if:

• You no longer have access to the registered phone number.
• OTPs repeatedly fail even when you enter the latest code correctly.
• Your account becomes locked.
• Your registered phone number appears to be incorrect.
• You suspect someone else may be trying to access your account.
• You believe your phone or SIM has been compromised.

Moniepoint provides customer support through its available support channels and Help Center. Its official site says customers can reach support by phone, email or through the app.

Never Give Your OTP to Anyone

An OTP is a security credential.

If someone contacts you claiming to be from Moniepoint and asks you to send them the OTP you received, do not provide it.

This includes requests made through:

• WhatsApp
• Facebook
• X
• Phone calls
• SMS
• Unverified websites

Use Moniepoint’s official support channels instead.

Moniepoint specifically warns customers against unverified social media handles and links requesting OTPs or passwords.

Frequently Asked Questions

Why is my Moniepoint OTP not coming?

The OTP may be delayed because of your mobile network, the phone number may not be the one registered to your account, or your phone’s SMS storage may be full. Moniepoint lists these among possible causes of OTP delivery problems.

How long should I wait for a Moniepoint OTP?

If the OTP does not arrive immediately, wait briefly and check your network and SMS inbox before requesting another code. SMS delivery can sometimes be delayed.

Can I get my Moniepoint OTP without SMS?

Moniepoint currently provides a USSD option for retrieving an OTP. The company’s official USSD page lists *5573# and an OTP retrieval option within its USSD services.

Why does my Moniepoint OTP say invalid?

The code may be incorrect, outdated or no longer valid. Request a fresh OTP and enter the latest code carefully. If a newly received OTP repeatedly fails, contact Moniepoint support.

Can someone use my Moniepoint OTP to access my account?

An OTP is a sensitive security credential. Do not give your OTP to anyone claiming to be a support agent or another third party. If you suspect that someone is attempting to access your account, contact Moniepoint through its official support channels.

Conclusion

A Moniepoint OTP that does not work can be caused by something as simple as delayed SMS delivery or a full message inbox. It can also happen when the OTP is being sent to a different registered number or when there is a problem with your mobile network.

Start by confirming your registered number, checking your SMS inbox and network, then request a fresh OTP. Moniepoint also provides *5573# for USSD services, including OTP retrieval.

If the problem continues after these checks, use Moniepoint’s official support channels rather than sharing your OTP with anyone who claims they can fix the problem.