Losing your phone can be stressful, especially when it is connected to your financial accounts. If your OPay account is logged in on a missing or stolen phone, acting quickly can help protect your funds.
OPay provides a USSD security code that allows customers to lock their account when their phone is lost or stolen.
The official OPay account-blocking code is *955*131#.
You can dial this code from a phone to lock your OPay account. OPay also provides a separate code for locking an OPay card, which is *955*132#.
Read also: OPay USSD Withdrawal: How to Withdraw Money Without the App
What Is the OPay USSD Account Blocking Code?
The official OPay USSD account blocking code is:
*955*131#
OPay lists this code as a security feature for customers whose phones have been lost, stolen or misplaced.
The purpose is to help prevent unauthorized access to your OPay account after you lose control of the phone associated with it.
This is different from the normal OPay USSD code *955#, which is used to access OPay’s USSD services.
How to Block Your OPay Account With USSD
If your phone has been lost or stolen, follow these steps:
- Get access to another phone.
- Insert a SIM that allows you to make USSD requests.
- Dial
*955*131#. - Follow any instructions displayed on the screen.
- Contact OPay customer service immediately after locking the account.
OPay specifically advises customers to use the account-locking code and contact the company immediately if their phone is lost or stolen.
Important
The USSD code is intended as an emergency security measure. If you have lost your phone, do not wait until you recover it before taking action.
OPay Account Blocking Code vs Card Blocking Code
There are two different OPay security codes, and confusing them could cause a problem when you need urgent assistance.
| What you want to block | OPay USSD code |
|---|---|
| OPay account | *955*131# |
| OPay card | *955*132# |
OPay’s official security information lists *955*131# for locking an account and *955*132# for locking a card.
If both your phone and OPay card are missing, consider taking action on both.
What Should You Do After Blocking Your OPay Account?
Locking the account is an important first step, but it should not be the only action you take.
After using the code, contact OPay through its official customer-support channels and explain what happened.
OPay says customers can use its in-app customer service centre and provides customer-service phone numbers for app and card-related queries. Its official contact page also lists customer-support channels.
You should also contact your mobile network provider if your SIM card was lost with the phone.
Ask your network provider about blocking or replacing the SIM associated with your financial accounts.
What If Your Phone Was Stolen?
If your phone was stolen, treat the situation as a financial-security issue rather than simply a lost-device problem.
Your immediate priorities should be:
- Lock your OPay account using
*955*131#. - Contact OPay customer service.
- Contact your mobile network provider about the SIM.
- Block your bank cards or other financial accounts that were accessible from the phone.
- Change important passwords once you regain access to your accounts.
- Report the theft to the appropriate authorities if necessary.
Do not share your OPay PIN, OTP or other security information with anyone claiming they need it to “help recover” your account.
OPay’s terms also state that users are responsible for keeping their PIN secure and warn against compromising account details.
Can You Block an OPay Account Without the App?
Yes.
This is one of the main reasons the USSD blocking option is useful.
If your phone has been lost, you may no longer have access to the OPay app installed on that device. The *955*131# code provides an alternative way to initiate the account-locking process.
OPay’s official security information specifically provides the code for situations where a customer’s phone is stolen or misplaced.
Does Blocking Your OPay Account Delete It?
No.
Blocking or locking an account is a security action. It should not be confused with permanently deleting your OPay account.
If your phone was lost and you later recover it, contact OPay support for guidance on restoring access.
Do not assume that repeatedly entering codes or attempting to log in will automatically restore a locked account.
What If the OPay USSD Blocking Code Is Not Working?
If *955*131# does not work when you try it, avoid relying on unofficial codes found on social media or random websites.
Instead, contact OPay through its official customer-service channels.
OPay currently lists 0700 8888 328 and 020 18888 328 for app and card queries on its official website.
You can also use OPay’s official in-app customer-service centre if you still have access to your account from another device.
Can Someone Access My OPay Account After My Phone Is Lost?
Losing your phone does not automatically mean that someone can access your OPay account, but there is still a security risk, particularly if the device can be unlocked or your SIM is accessible.
That is why OPay provides an emergency account-locking code.
The safest approach is to lock the account quickly, secure your SIM and contact OPay support.
You should also avoid giving anyone your PIN or OTP. OPay’s terms state that users are responsible for keeping their PIN secure.
What Is the OPay USSD Code?
OPay’s general USSD service can be accessed by dialing:
*955#
This is different from the emergency account-locking code.
For account security after losing your phone, use:
*955*131# — Lock OPay account
For an OPay card that has been lost or stolen:
*955*132# — Lock OPay card
OPay’s official website currently publishes these security codes.
Frequently Asked Questions
What is the code to block an OPay account?
The official OPay USSD code for locking an account is *955*131#. OPay says it can be used when a phone is stolen, misplaced or lost.
What is the OPay code to block a stolen card?
Dial *955*132# to lock an OPay card that has been lost or stolen.
Can I block my OPay account if I lost my phone?
Yes. OPay provides the *955*131# USSD code specifically for locking an account when a phone is lost, stolen or misplaced.
What should I do after blocking my OPay account?
Contact OPay customer service immediately and inform them that your phone has been lost or stolen. You should also contact your mobile network provider if the SIM connected to your OPay account was lost.
Is *955*131# the same as the normal OPay USSD code?
No. *955# is OPay’s general USSD service, while *955*131# is the security code for locking an OPay account.
Conclusion
If you have lost your phone and your OPay account is connected to it, acting quickly is important.
The official OPay USSD account blocking code is *955*131#. OPay provides this code to help customers lock their accounts when their phones are lost, stolen or misplaced.
If your OPay card is also missing, use *955*132# to lock the card.
After taking these steps, contact OPay through its official support channels and secure your SIM with your mobile network provider. Taking action promptly can reduce the risk of unauthorized access to your financial account.