If you have an issue with an OPay transfer, card, account, POS transaction or another service, contacting the right support channel can save you time.

OPay provides different telephone numbers depending on the type of service you need help with. The company’s official website currently lists separate hotlines for app and card enquiries and POS business enquiries.

Read also: OPay Office Address in Nigeria: Head Office and Customer Service Centres

Here are the official numbers currently published by OPay:

Support type	Customer care number
OPay App & Card	0700 8888 328
OPay App & Card	020 18888 328
OPay POS Business	0700 8888 329
OPay POS Business	020 18888 329

These numbers are published on OPay’s official website.

What Is the OPay Customer Care Number?

For OPay app and card enquiries, the official customer care numbers are:

0700 8888 328

or

020 18888 328

OPay specifically lists these numbers for app and card-related questions.

If your problem involves your personal OPay account, wallet or debit card, these are the numbers to start with.

What Is the OPay POS Customer Care Number?

OPay provides a separate support line for POS business enquiries:

0700 8888 329

or

020 18888 329

These numbers are listed by OPay specifically for POS Business queries.

This is particularly relevant if you operate an OPay POS terminal and are having problems with transactions, settlement, terminal operations or other business-related issues.

OPay Customer Care Numbers at a Glance

You can save the numbers below on your phone for easy access:

For App & Card:

• 0700 8888 328
• 020 18888 328

For POS Business:

• 0700 8888 329
• 020 18888 329

OPay states that its customer service is available 24/7.

How to Contact OPay Customer Care Through the App

Calling is not the only way to contact OPay.

OPay’s official website directs customers to its in-app customer service centre for support.

If you already have access to your OPay account, using the support centre inside the app can be convenient because your account and transaction information are already associated with your profile.

You can use the in-app support option when you need help with an account or transaction.

What Can You Contact OPay Customer Care About?

OPay customer support can be useful for different types of account and payment problems.

Examples include:

• Failed transactions
• Pending transfers
• Card-related issues
• Account-related enquiries
• Payment problems
• POS-related problems
• Business account support
• Other issues involving OPay services

The appropriate support channel depends on the service involved.

For example, an OPay POS operator should use the POS Business support numbers rather than treating a POS issue as a regular app enquiry.

What Should You Have Ready Before Calling OPay?

Before contacting customer care, gather the information relating to the problem.

Depending on the issue, you may need:

• Your registered phone number
• Transaction reference or ID
• Date and approximate time of the transaction
• Amount involved
• Recipient’s details, where relevant
• A clear description of the problem
• Screenshots or other evidence if requested

Having these details available can make it easier to explain the issue.

Never Share Your PIN or OTP

Customer service may need information to identify your account or transaction, but you should not disclose sensitive security credentials such as your transaction PIN or one-time password (OTP) to someone claiming to be a support agent.

If someone contacts you and asks for your OTP, PIN or password, be cautious.

Use OPay’s verified support channels instead of relying on an unsolicited phone number or social media account.

OPay Customer Care for a Failed Transfer

If an OPay transfer fails, first check the transaction status inside the app.

If the issue is not resolved, you can contact OPay through the in-app customer service centre or call the official app and card support numbers:

0700 8888 328

020 18888 328

When contacting support, keep the transaction reference and amount available. This allows you to provide specific information about the transaction rather than simply reporting that a transfer failed.

OPay Customer Care for Card Problems

For OPay debit card enquiries, OPay lists:

0700 8888 328

or

020 18888 328

If your card is lost or you suspect that it has been compromised, act quickly.

OPay also provides USSD options for locking an account or card when a phone is lost or misplaced. Its official website lists:

*955*131#

or

*955*132#

for account or card locking.

OPay POS Customer Care for Agents and Merchants

OPay agents and merchants have a dedicated support category.

For POS Business enquiries, the official numbers are:

0700 8888 329

020 18888 329

OPay also describes a dedicated customer service system for its business users.

If you operate a POS business, it is useful to keep the POS support number separately saved from the regular app and card support line.

Can You Visit an OPay Customer Service Centre?

Yes.

OPay says customers can visit its physical customer service centres in addition to using the app, telephone support and official social media channels.

The company’s website currently lists locations in several Nigerian cities, including Lagos, Abuja, Abeokuta and Ibadan.

Because physical office information can change, check OPay’s official website before travelling to a particular location.

Is There an OPay Customer Care WhatsApp Number?

Be careful with websites and social media posts that publish an OPay WhatsApp number as an official customer care line.

OPay’s official website currently directs customers to its in-app customer service centre, physical customer service centres, official social media channels and the telephone hotlines listed above.

If you find a WhatsApp number elsewhere, verify it through OPay’s official channels before sharing any account information.

How to Avoid Fake OPay Customer Care Numbers

Searching for “OPay customer care number” can bring up many phone numbers posted on blogs, social media pages and forums.

Not every number you find online belongs to OPay.

To protect your account:

1. Prefer contact details published on OPay’s official website.
2. Use the support centre inside the OPay app where possible.
3. Do not give your PIN, password or OTP to anyone.
4. Be suspicious of people asking you to transfer money to “resolve” an account problem.
5. Verify social media accounts before contacting them.
6. Do not install unknown applications because someone claims they are needed for customer support.

OPay itself says security and privacy are priorities and provides security features for its customers.

What Is the Best Way to Contact OPay?

There is no single best method for every problem.

A simple approach is:

For app or card problems:
Use the OPay app’s customer service centre or call 0700 8888 328 / 020 18888 328.

For POS business problems:
Call 0700 8888 329 / 020 18888 329.

For urgent account or card security issues:
Use the security options available through OPay and contact official customer support as soon as possible.

Frequently Asked Questions

What is OPay’s customer care number in Nigeria?

OPay’s official customer care numbers for app and card enquiries are 0700 8888 328 and 020 18888 328.

What is the OPay POS customer care number?

For OPay POS Business enquiries, the official numbers are 0700 8888 329 and 020 18888 329.

Does OPay customer care operate 24 hours?

Yes. OPay currently states on its official website that it provides 24/7 customer service.

Can I contact OPay through the app?

Yes. OPay directs customers to its in-app customer service centre as one of its official support channels.

What should I do if someone claims to be OPay customer care and asks for my OTP?

Do not share your OTP. Stop the conversation and use an official OPay support channel to verify the issue. Your OTP, PIN and password should be treated as confidential security information.

Conclusion

If you need to contact OPay in Nigeria, use the number that matches your type of service.

For app and card enquiries, call 0700 8888 328 or 020 18888 328.

For POS Business enquiries, call 0700 8888 329 or 020 18888 329.

OPay also provides in-app customer service, physical customer service centres and official social media support.

Because fake customer-care numbers can circulate online, it is safer to verify contact details through OPay’s official channels before providing personal or financial information.